Delivery and returns
UK delivery options, costs and how returns work.
UK delivery
We deliver to addresses in England, Scotland, Wales and Northern Ireland.
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 working days | GBP 3.95, free on orders over GBP 50 |
| Royal Mail Tracked 24 | 1-2 working days | GBP 5.95 |
- Dispatch: orders confirmed by 1pm Monday to Friday are sent the same working day. Orders confirmed later, at weekends or on bank holidays are sent the next working day.
- Tracking: we email you a tracking link when your parcel leaves us.
- Packaging: bags and purses come in a cotton dust bag. We use recyclable paper packaging.
If your parcel has not arrived within 5 working days of dispatch, contact us and we will track it down or send a replacement.
Returns
- Return window: you can return unused items within 30 days of delivery for a full refund of the item price.
- Condition: items should be unused, with tags attached and in their original packaging.
- How to return: use the contact form with your order number, and we will email you the return address and steps.
- Return postage: paid by you, unless the item is faulty or we sent the wrong item. We recommend a tracked service.
- Refunds: made to your original payment method within 14 days of us receiving the item back. If you return your whole order within 14 days of delivery, we also refund the standard delivery cost.
- Belt size exchanges: free within 30 days. We send the new size when we receive the original back.
Faulty items
If an item arrives damaged or develops a fault, please contact us with your order number and a photo. We will cover return postage and offer a repair, replacement or refund.
Your rights as a UK customer
This policy does not affect your legal rights. In general terms, when you buy online from a UK seller:
- you usually have the right to cancel and return goods within 14 days of receiving them, under the Consumer Contracts Regulations;
- goods must be as described, of satisfactory quality and fit for purpose, under the Consumer Rights Act 2015.
For plain guidance, see Citizens Advice consumer help.
Last updated: 21 October 2026.